${articleTitle}
How to Return Dropshipping Orders to CJ?
Out of some reasons, you might need to deal with the return requests from your customers. In this case, you would need to learn CJ's Refund Resend and Return Policy before dealing with the return requests.
Kindly note that you have to open a dispute for the order first. Besides, we highly recommend you contact your agent first before sending the products to us to prevent any unnecessary errors.
Here are the general steps of returning products:
1. Go to Orders > Disputes > Return;
2. Setting > Fill in a store link and upload a store image;
3. Send the return link to your customer;
4. Order Number and Email are requisite.
*Note on Low-Value Items
Considering the manual labor costs in overseas warehouses are extremely high, for returns of low-value items to overseas warehouses, here are some information and recommended actions for your reference.
1. For low-value products (e.g. unit cost < $10):
- If the item has been used or opened, it’s likely not eligible for resale;
- Especially for clothing and products with delicate packaging, returns are rarely viable for restocking;
- The cost of labor for inspection and repackaging can easily exceed the product value.
2. Recommended actions
- Encourage the buyer to keep the product and refund part of the price.
- Or, offer to resend the product if the buyer is willing to cover the shipping cost.
If the buyer insists on a return, you may create a shipping label and allow them to return the product to a CJ warehouse.
* Note on Return for High-Value Items
If you want to return a high-value product and restock it for resale, please note:
- You’ll need to create a shipping label for the buyer or negotiate who covers return shipping.
- After arriving at the warehouse, inspection and restocking services may incur extra charges. Please contact your agent for exact cost details.
Here are the detailed steps of returning products:
1. Go to Disputes in Orders and click the "Return" button on the top right corner.
2. Click "Setting". Fill in a store link and upload a store image. In this way, the URL will be for your customer only.
Please make sure that you have well-authorized stores on CJ, otherwise you're unable to get the Return Link.
3. Send the Return Link to your customer and let him/her fill in the form. Then you can contact your agent to deal with it for you.
4. Please note that the Order Number and the Email are requisite.
Reminder:
a. We do not recommend returning products to our warehouses, because the international shipping cost is high and usually, it takes at least 3 months to arrive at CJ China Warehouse. Most of them are liable to be damaged or lost on the way.
b. If the products have to be returned, please return them within 30 days after signing.
c. You have to open a dispute for the order and choose the refund type as "Order Returned".
d. According to the China Customs Import Guide, goods valued over 50 RMB will be taxed. Please note that any costs incurred due to returns will be your responsibility.
e. Import customs clearance process according to China Customs and China Post Regulations:
- Customs requires a service fee of 30 RMB.
- After the service fee is paid, we can check the specific tax amount using the return tracking number. The parcel will proceed with customs clearance once the customer agrees to pay the tax.
*Even after paying the service fee and tax, there’s still a chance that clearance might fail. Kindly note that CJ cannot be held responsible for any losses caused by clearance failure.
After completing the above steps, all we need to do is wait for the delivery.
To avoid additional time or extra shipping costs, we suggest you contact your agent first.
